Conditions of sale
These Conditions of Sale (hereinafter only "General Conditions") regulate the sale of products marketed by the HeadShop Italia company of Macerata in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchase operations between the Seller and the Customer will be governed by the following General Conditions.

Registration
Users who intend to purchase on HeadShop Italia and use the services on the site must register. The user who registers declares to have read the Privacy Policy, and that the personal data entered are truthful, as well as correct, assuming full responsibility for the information provided. In the event of changes, the user is required to promptly inform the Company.

Acceptance of the conditions of sale
The contract stipulated between the Guerrilla Garden SAS company and the Customer must be considered concluded, even if only partially of the order, by HeadShop Italia. This acceptance is considered implicit, upon prior communication, in any manner, to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general conditions of sale.

Product availability and order fulfillment
The electronic commerce system adopted on the HeadShop Italia website is designed to guarantee maximum transparency to the Customer, indicating in real time the exact status of availability of the Products in stock and related delivery times.
However, it must be considered that multiple users can place orders for the same item(s) at the same time and consequently vary the quantity of products present in our warehouse. In this case it will be our concern to appropriately notify the Customer by telephone or e-mail of any problems related to the availability of the product, who at that point can freely decide whether or not to cancel the order placed. In case of cancellation you will be immediately refunded the amount paid.
HeadShop Italia reserves the opportunity to fulfill even partially the orders received based on the availability of the products in stock.
If the ordered product is not available, Headshop Italia reserves the right to issue a credit note pursuant to art. 26 of Presidential Decree 633/72 within one year of purchase
Please also remember that the images and information present in the product sheets are indicative and sometimes may not fully correspond to the actual characteristics of the item, although we show a lot of care and attention in this too.

Orders
Orders are accepted only and exclusively via the Internet (online). The customer who sends the order directly from the site will receive, at the end of the procedure, a communication via electronic mail (e-mail) confirming the order, with the indication of the relevant order number. In the event that, after sending the order, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or product shortage.
It is possible to cancel an order only if it has not yet been processed and the goods have not yet been shipped, by telephone or by written communication to be sent via e-mail to info@headshopitalia.com
For orders already processed the customer must exercise the Right of Withdrawal.

Sales prices
All sales prices displayed on the HeadShop Italia website are indicated in Euros and include VAT. They are subject to change without notice. Shipping costs, except in exceptional or promotional cases, are borne by the Customer, clearly displayed before completing the order. In the event of a price discrepancy following the Customer's order, these will be immediately communicated to the Customer by telephone or e-mail who, without any penalty, will be able to withdraw from the purchase commitment made.

Delivery methods and times
Shipments are made exclusively via courier, which delivers within 10/20 working days (with some exceptions) after the order has been processed throughout Italy. Transport costs are borne by the customer, clearly visible when placing the order. For uninsured goods, HeadShop Italia assumes no responsibility for the loss, tampering or breakage of the purchased product(s) and for any delays in delivery by shipping companies. For further information go to the Shipping page.

Right of withdrawal. Money Back Guarantee

The right of withdrawal is reserved exclusively for natural persons, therefore it cannot be exercised by legal persons and natural persons acting for purposes relating to any professional activity carried out.

To exercise the right of withdrawal it is necessary to send, by registered mail with return receipt and within 15 days of receiving the goods, the items for which you intend to exercise this right.
The costs of returning the product are the sole responsibility of the customer.

The right of withdrawal is totally lost if the returned product is not intact, that is:

     lack of original packaging

     absence of integral elements of the product (accessories, cables, instruction manuals, etc.)

     damage to the product.

In any case, the customer will not be able to exercise the right of withdrawal in the case of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
The exclusion applies to categories such as:

     Vaporizers,

     Smoking accessories

     etc.

The indicated duration of 15 days is counted from the date of delivery of the order.
HeadShop Italia will proceed with the transmission of the credit order relating to the cost of the goods shipped within 30 working days following the shipment of the goods by the customer and in any case not before receiving the goods.


HeadShop Italia will consequently reject any product returned unpackaged, as well as products for which the return costs have not already been paid in full by the Customer.


Applicable law and competent court
This agreement is governed by Italian law. For any dispute that may arise on the interpretation and execution of this agreement, the court of Macerata will be competent.